In a year in which social distancing is the norm, users and companies have been forced to change their habits.
Throughout these pandemic months , remote sales have considerably increased and with them the use of digital channels, so important when it comes to bringing customers and companies together.
Among the different contact channels, video calling has become the perfect ally for those companies that want to maintain close communications with their customers.
Many businesses have already integrated click to video as another contact channel in their Customer Centric strategies, not only to comply with health and safety regulations, but also because of its enormous potential when it comes to closing sales, especially those which involves complex operations or queries.
Sectors such as real estate, health, security, finance, insurance or training, among others, have made click to video their preferred channel due to the multiple advantages this communication system provides:
Webphone click to video solution
The video call has become an added value for any company and sector as provides communication besides generating trust and boosts the customer’s satisfaction.
On the other hand, integrating a video tool into your business will become an excellent opportunity to boost your productivity saving time and operational costs .
Here are son examples of the benefits offered by the video call in different sectors:
To successfully implement video calling as another service channel within your omnichannel strategy, it is essential that customers can access the tool without any complex equipment or applications.
In addition, it is crucial that video calls are integrated with the different service channels in your contact platform.
Webphone offers a comprehensive voice/video/chat solution that makes it easy for customers and sales agents to change the channel when they need to, without starting a new conversation.
Thanks to the Co-Browsing functionality, the Webphone video call solution allows to transfer files and share screens. This way, your agents could guide the user along the more complex processes or those where exchanging documentation is required.
Webphone can also be easily integrated with the information systems and back-office processes you need to properly manage your leads. In addition, you will have statistics and outcome reports in real time that will allow you to make the most of your data.
As we have seen, regardless of the sector or type of company, the use of video calls opens up a whole world of possibilities that will allow us to improve the customer experience by generating loyalty and trust.
In short, the effectiveness of video call solutions regarding sales, support and loyalty strategies is more than evident, for that reason many businesses have already integrated the tool into their contact platforms.
If you want to be one of them, do not hesitate, visit our website and ask for more information.
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