Both the Chatbot and the Callbot will free your agents from performing repetitive tasks such as, obtaining personal data, solving doubts or scheduling appointments, that will allow them to focus on tasks that do require their mediation and will reduce the waiting times of your call centre.
A Chatbot is always available to serve your customers. When your business is out of hours, the Webphone’s Callbot schedule your customers’ calls and launch them automatically when you are available again, so that your sales team can attend them, without wasting time dialling numbers.
Yes, you can personalize your customers service, designing dialogue scripts adapted to the needs of your company. By asking the right questions, you’ll be able to get key information for your sales agents and speed up sales processes.
In addition is also possible to customize the appearance of the bot to suit your business image or your website design.
Yes, connecting the Chatbot with your regular tools will allow you to use all the information obtained, where needed, to streamline internal processes, to optimize costs or to analyse data in order to improve your planning.
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