The full Webphone Live Chat features will help you to provide your customers the support they need to solve their doubts in the suitable moment
Don’t limit your customer service to a single channel.
Webphone also allows you to answer calls or talk face-to-face with your customers via video call, without interrupting the chat conversation.
Expand your Webphone Live Chat information
Live chat is a digital tool that allows you to interact with your website visitors in real time via written conversations, allowing you to offer a fast and personalized customer service, optimize management times and increase your sales.
Every time a user accesses your website, a chat window is displayed providing help, so in case the customer needs it, they can start a conversation with an agent who will solve their doubts.
Having a live chat, will make easier to start a conversation with those users who have doubts or run into a problem before they leave the web, increasing your chances of capturing leads and their conversion into sales.
Having a live chat at key points on your website to help your users when it comes to solve doubts or guide them during the most complex processes, will make you increase conversion rates and reduce abandonments. Webphone’s live chat allows, via triggers, to offer customer support only when is needed (inactivity situations or attempting to abandon a cart, for example), this way the purchase process will not be interrupted if it is not necessary.
When your agents initiate a conversation with a customer via live chat, they will be able to suggest products or services that complement the customer’s purchase. Webphone live chat allows you to share files, share screens or even offer the customer the possibility to switch channels, (to video chat, or phone) to launch presentations, open product tabs or make demonstrations in real time, boosting the chances of increasing the shopping cart.
Having a live chat on your site will allow you not only to attend your clients without waiting, but also to reduce management costs and optimize workflows by automating the answers to the most frequently asked questions.
The Webphone live chat detects when you are off schedule and offers your clients the possibility of being contacted at another time by providing a contact form to send an enquiry or request to be called.
You simply need to insert a script into your website to start using Webphone’s live chat. In addition, you can customize the appearance of the chat window to adapt it to the look & feel of your business and receive technical support if necessary, this way you can enjoy all the advantages that Webphone live chat can offer.