Human beings have used the language throughout the history as an oral, visual, and written communication. When participating in conversations we connect with others to share information, express our ideas, thoughts, experiences and points of view.
People use nowadays technology to communicate with machines besides among us. Thanks to Conversational Artificial Intelligence, talking to robots is now possible.
If you have ever interacted with a chatbot using devices like Alexa, Google Home or assistants like Siri, you can make an idea of what we are talking about.
In the current post, we will explain what the Conversational Artificial Intelligence is, and the advantages reported in order to evaluate the implementation into your business.
The Conversational AI is a system that enables human-machine communication in a natural and efficient way combining technologies such as artificial intelligence, messaging applications and voice recognition.
It is characterized by its ability to develop complex conversations in a non-literal way using words, phrases, and sentences. In addition, it can detect the other person’s intention, perform tasks that require a certain level of difficulty and learn from previous interactions, so after practicing is capable to hold more useful and enriched conversations just as people do.
Technological advances in recent years have allowed us to quickly evolve in many aspects. One of the most outstanding fields in the technological development is without any doubt, the interaction between human-machine, where the irruption of Artificial Intelligence has marked a turning point.
Conversational AI-enabled systems, such as bots or virtual assistants, are increasingly able to hold coherent conversations with a user. Based on their experience they can perceive, reason, learn or solve problems.
This is possible thanks to technologies such as the machine learning, the deep learning, the computational language, or the natural language processing (NLP).
Now that we know what the Conversational Artificial Intelligence is and its use, it’s time to know more about the advantages we can obtain from it. If you are intrigued, then read on.
Conversational platforms are tools that enable human-machine interaction through voice or text.
Some AI conversational services, such as messaging applications and voice assistance platforms, are increasingly able to understand natural language.
In addition, they can hold multiple interactions simultaneously on any channel, making them the perfect tool to automate the communication between company and customers.
Virtual assistants, chatbots and callbots will enable you to automate your business communications to deliver seamless and personalised customer experiences.
They can be used in any business: banking services, retail, insurance, health, tourism, education, or ecommerce. If you want to know how they can help your company, let us inform you.
Artificial intelligence has established itself as one of the pivotal points for a company to develop regarding its communication strategies. Thanks to its great versatility, it can be applied in many areas.
Here are some of the AI applications:
Conversational AI is undoubtedly changing the communication between business and customers. Personalization and responsiveness have been highly upgraded and should therefore become a solution to consider when improving and extending customer-facing services.
If you are considering implementing this solution into your business, we will explain the benefits they can provide.
Conversational solutions equipped with AI can bring significant benefits to both businesses and users, but these are just a few:
As you can see, integrating this type of solution into your commercial strategy offers multiple advantages. In addition, the maintenance cost is relatively low, even more so if we take into account that the tools improve their efficiency as they learn with every interaction, allowing you to offer better user experiences.
Big businesses are nowadays built on splendid relationships with consumers, for that reason more and more companies are focusing their efforts on placing the customer at the very heart of their strategy.
Providing an efficient and a quality customer services is one of the pivotal aspects to consider. Only in this way, we will be able to generate confidence in our customers and improve our business turnover.
If you want to offer unbeatable experiences, you need to incorporate some intelligent conversational tools into your customer service system. Apart from reducing costs, the communication with your users will be improved.
Although the growth potential of the artificial intelligence technologies is enormous and in the coming years, we will undoubtedly witness new functionalities and advantages, why not start now to improve our resources and production processes?
Do not hesitate! Incorporate conversational artificial intelligence to your business and reinvent your customer service.